Resume

My Resume

Download a PDF copy of my resume.

Experience

  • 2/2012 – present: Director, Customer Experience at Red Privet LLC
  • 1/2011 – 1/2012: Internal UX Consultant at the Commonwealth of Pennsylvania Office of Administration
  • 9/2007 – 1/2011: Web Manager at the Commonwealth of Pennsylvania Office of Administration
  • 5/2004 – 8/2007: Web Communications Manager at the PA Governor’s Press Office
  • 1/2000 – 4/2004: Systems Analyst at Alcoa, Inc.

Education

I graduated from the University of Pittsburgh’s School of Library and Information Science  in 2001 with a Bachelor of Science in Information Science.

Awards

In 2017, I was named one of Central Penn Business Journal’s “40 Under 40.”

Occasionally, the work I’ve done has won awards for my clients:

Talks & Workshops

  • AIGA Central PA, 2017: From Another Angle – A Panel Conversation on User Experience
  • Health Plan Alliance Customer Experience, 2016: Designing Your Member Experience
  • Health Plan Alliance Market Strategies, 2016: A Strategy in the Making – The Journey to an Improved Member Experience
  • World IA Day Pittsburgh, 2016: DoGo Mapping – Bridging the Content Strategy Gap
  • PSU Web Conference, 2015: Using Journey Mapping to Drive Digital Strategy
Social Networks